Privacy Policy

Last updated: 7/29/2026

1. Introduction

HostMix.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

  • Name and email address
  • Account credentials
  • Property management system (PMS) connection data
  • Listing information and property details
  • Guest message data and conversation history
  • Payment and billing information

2.2 Automatically Collected Information

We automatically collect certain information when you use our service, including:

  • Device information and IP address
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered services
  • Process and manage your account and subscriptions
  • Generate AI-powered replies to guest messages
  • Organize and manage tasks from guest communications
  • Provide dynamic pricing recommendations
  • Communicate with you about your account and our services
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With third-party service providers who assist in operating our service
  • With property management systems (PMS) you connect to our service
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

5. SMS Text Messaging and Mobile Information

5.1 Collection and Use of Mobile Numbers

When cleaning staff or property hosts begin working with HostMix, we collect their mobile phone numbers directly through our onboarding form, with their consent, for the purpose of sending operational text messages such as cleaning schedule notifications, turnover reminders, task assignments, and property status updates. We never purchase phone numbers or contact lists from third parties.

5.2 No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or obtained by, any third parties. Your mobile phone number and SMS consent are used only to send you the operational messages described in our Terms of Service.

5.3 Consent and Opt-Out

Consent to receive text messages is voluntary and is not a condition of using our Service, of employment, or of any business relationship with HostMix. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected]. Message and data rates may apply.

6. Data Retention

We retain your personal information for as long as your account or working relationship with HostMix is active, and as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. When you opt out of SMS messages or your relationship with HostMix ends, we retain only the information required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services (such as Google OAuth, PMS systems). We are not responsible for the privacy practices of these third parties.

11. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]

Website: https://hostmix.ai